One Wales: Women’s Keyworker

Are you passionate about supporting women to make positive changes in their lives?

At The Nelson Trust, we are committed to delivering exceptional services that make a tangible difference in the lives of people. One Wales is an innovative service aimed at providing engagement, support and diversion for Women and Young Adults (18-25) from the criminal justice system including at first contact within police custody.

The One Wales is a partnership between Nelson Trust, Media Academy Cymru, PACT, St Giles and BtheChange, dedicated to reducing reoffending and diverting people into appropriate support at the earliest opportunity.

This is a rewarding role where you will work in a gender-responsive and trauma-informed way, helping women to address areas such as housing, substance misuse, health, finance, previous trauma, children and families, and education, training and employment.

What you will do:

• Provide 1:1 practical and emotional support to women
• Hold a caseload of women accessing the service through community orders or resettlement from prison
• Complete assessments and develop strength-based action plans
• Work collaboratively with partner agencies, including Probation, HMP Eastwood Park, housing providers, social services, substance misuse services and health services
• Provide outreach support to improve accessibility and engagement
• Attend multi-agency meetings and advocate for women where appropriate
• Facilitate group interventions where required
• Maintain clear and accurate case records
• Work in line with safeguarding, confidentiality and information-sharing requirements

What we are looking for:

• Someone who is compassionate, resilient and committed to supporting women with multiple and complex needs.
• Knowledge of women’s multiple and complex needs, such as domestic abuse, substance misuse, trauma, housing issues or contact with the criminal justice system
• A trauma-informed and holistic approach
• The ability to build trusting relationships with women who may find it difficult to access services
• Strong communication and interpersonal skills
• The ability to manage and prioritise a caseload
• Good computer literacy and administrative skills
• A commitment to safeguarding, equality and diversity
• A willingness to reflect on practice and continue developing professionally
• Experience of working with women with multiple and complex needs, developing local partnerships, completing needs assessments or creating tailored support plans would be desirable.
• You will need to have a valid full driving licence with full access to a vehicle and be willing to travel across Cwm Taf.

Why join The Nelson Trust?

The Nelson Trust is committed to delivering high-quality, trauma-informed support for women and their families. You will be joining a values-led organisation where your work will make a meaningful difference to women’s lives and communities.

This position will remain open until a suitable candidate is appointed and may close early if a large number of applications is received. 

Due to the nature of the work carried out in our Women’s Centres this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).

We have become known for the quality of our work and ability to provide bespoke care and support services.  While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme a generous pension scheme and a positive working environment.

The Nelson Trust is committed to safeguarding and promoting the welfare of its service users. All staff are expected to share this commitment, follow organisational safeguarding policies and procedures, and attend annual safeguarding training.