Women and Families Team Lead

Women & Families Team Lead

Location: Gloucester Women’s Centre
Salary: £30,000 - £34,000 per annum (dependent on experience)
Hours: Full‑time (35 hours per week) Flexibility required
Holiday: 25 days per annum plus statutory
Pension:  6% employer contribution

Are you passionate about creating safe, empowering spaces where women and families can thrive? Do you believe in the power of trauma‑informed, compassionate support? If you’re motivated by empowering women and families and have the experience to lead safe, effective, and compassionate services, we’d love to hear from you.

As our Women & Families Team Lead, you’ll play a vital role in shaping and guiding the women and families team at Gloucester Women’s Centre. You’ll lead a skilled, dedicated team supporting women and families experiencing multiple and complex needs, allowing them to reach their full potenital while minimising substance misuse and associated unmet needs.

This is a chance to make a real impact, championing gender‑responsive practice, strengthening family relationships, and ensuring every woman who walks through our doors receives the highest standard of care and respect.

What You’ll Be Doing

• Leading and supporting the women and families team.
• Nurturing a collaborative, learning-focused team culture centred on wellbeing and trust.
• Overseeing safe, effective day‑to‑day operations within the Women’s Centre.
• Providing guidance on assessments, support planning and risk management.
• Working closely with partners including Via, HMP Eastwood Park, Probation, Social Care, housing and health services.
• Ensuring services meet contract expectations, KPIs and quality standards.
• Using data to drive improvement and producing clear, accurate reports.
• Representing the service at multi‑agency forums and championing our women's centre model.

What We’re Looking For

Essential:

• Experience supporting women and/or families facing multiple and complex needs, including substance misuse.
• Experience supervising staff and assuring case management quality.
• Strong understanding of trauma‑informed, gender‑responsive, and whole‑family approaches.
• Skilled in multi‑agency collaboration.
• Confident working with KPIs, reporting and performance data.
• Excellent communication, organisational and interpersonal skills.
• IT‑confident with strong record‑keeping abilities.
• Commitment to safeguarding, equality and reflective practice.
• Empathy, resilience and a genuine passion for empowering women and families.
• A full driving licence, access to a vehicle and willingness to travel.

Desirable:

• Degree or professional qualification in a relevant field.
• Leadership qualification (or willingness to work towards one).
• Experience managing contracts, budgets or commissioned services.
• Experience contributing to service development.
• Established partnerships with local organisations and stakeholders.

Why Join Us?

At the Nelson Trust, you’ll be part of a values‑driven organisation known for its specialist, trauma‑informed work with women. We pride ourselves on creating supportive environments for clients and staff. You’ll be encouraged to grow, develop and bring your full self to the role.

We offer:

• 25 days annual leave plus statutory holidays
• 6% employer pension contribution
• Bike2Work Scheme
• Employee Assistance Program
• Blue Light Card discount scheme eligibility
• Ongoing training and development
• A supportive and passionate team
• The opportunity to influence and shape life‑changing services

Due to the nature of the work carried out in our Women’s Centres this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).

The Nelson Trust is committed to safeguarding, the successful applicant will be required to undergo an enhanced Children & Adults DBS check

We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce.

We recognise that employees from different backgrounds bring unique knowledge, perspectives and experiences and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.

This is an opportunity for new, challenging and highly rewarding experiences. Our staff make a real difference to people’s lives and in return for your commitment and enthusiasm, we offer a comprehensive training and development programme, a generous pension scheme and a positive working environment.